Frequently Asked Questions
Here are some common questions about Star Group, Inc.
Do you provide Free Estimates?
Absolutely! We’re always happy to come out to your job site or property to meet with you, listen to your needs and then provide you with a no-obligation, free estimate.
How many different types of roofs are available for my home?
New technologies are being developed constantly; all representatives are trained to keep up with the ever changing industry. It is very important that you speak with one of our trained representatives today.
Do you offer a warranty?
Our services are covered by a variety of manufacturer and labor warranties depending on the service and materials. Please ask your sales representative for the specific warranty information for your project.
What type of payments are accepted?
We accept, Checks, Visa, Master Card, and America Express as well as cash and checks.
* Credit card payments are subject to a 3% processing fee.
Do you have financing available?
Yes, we offer 30, 60, 90-day plans as well as long term financing, for qualified applicants.
How long will it take to complete my project?
Of course, every situation and every project is different, but In most cases, for a residential and commercial roofing project, it should take between a week to a couple months to complete your project.
However, commercial concrete restoration, waterproofing and other large projects can run from a month or two and longer.
Who is responsible to remove debris?
We have our own dump trucks that come and go daily removing roof debris or large containers which are delivered and picked up when full.
If I should I have concerns at any point during the project, who should I contact?
Your representative, or call the helpful office staff at 954-455-4521 between 8 AM- 5 PM.
Should I pull my own permit?
ABSOLUTELY NOT! The permit process is designed to protect the public from the unlicensed and uninsured people who pretend to know the business. any liability from a construction project is the responsibility of the permit holder. EXAMPLE: If a worker falls off your roof and the permit is in your name, you become responsible for his medical expenses! if someone cannot pull the permit, chances are good they don’t know the building codes, or carry worker’s compensation insurance. There are many, many more reasons not to pull your own permit. NEVER LET AN UNLICENSED CONTRACTOR CONVINCE YOU TO ASSUME THAT KIND OF LIABILITY.
Log onto https://myfloridalicense.com/default.asp to check the status of a state contractor.
When can we begin?
Under normal circumstances, we’ll start your job 5 to 7 working days after we receive the permit.
How do I know if I need a new roof, or just a repair?
Have your roof inspected by a Certified Roofing Contractor, who is Licensed and Insured. He will explain, due to the age, condition and type of roof, if a repair can be made, or if a re-roof is the solution in your situation.